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Facebook Post Insights Data QA


  • VenusVenus SingaporeSYS_ADMIN IMG42
    Hi Isabel

    You might notice when you first create the Facebook Post Insights API data stream, the platform will automatically create the Facebook Post Insights Smartlense Visualization for you. This will be the easiest way to QA your data.

    If you'd like to find out what other Smartlense are available for the API Connector Data Stream, you can find them under the App in the platform as well.

    For further information about Smartlense App, please see these support article in our Knowledge Base.
    Thank you.

  • VenusVenus SingaporeSYS_ADMIN IMG42
    Hi Isabel,

    In this case, please contact our Global Support team as they have access to your account to investigate this further for you.

    You can simply email to [email protected]; or contact them from the platform directly (see screenshot below).

    To allow the Support to work on the issue effectively without emails back and forth, please include the below information in your ticket:
    • Workspace ID:
    • Data Stream ID:

    • Relevant Object ID or Name: (Report/Calc Measurement/Calc Dimension/Page/Widget)

    • List out the problem (include relevant screenshots / attachments)

    • What is the expected behavior from the platform?

    • What have you completed/tried?

    • Is there a priority/rush they should be aware of? (High/Medium/Low)

    Thank you.

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