Provider's Internal Error DBM / DV360 / Google Bid Manager

cesar_requena_2018

Hi there,
Anyone else having this error while updating a DV360 data stream?
"Provider's Internal Error"
thanks,
César

tsvete_g

Hi @cesar_requena_2018

Provider’s Internal Error is an error we see periodically that stems from the API provider themselves. Our R&D team, along with Google are currently investigating the issue affecting DV360 API streams.

At this time we cannot provide an ETA, however, we have been informed this issue is treated with the highest priority. We will let you know as soon as it is resolved, so the affected streams may be reprocessed.

If you need to use the DV360 data in the meantime, you may create a report from the DV360 UI and map it accordingly to a new TotalConnect stream.

Let me know if you have any additional questions. 

Best,
Tsvete

MarkHolland

Hi,

Has there been any update on this? I see that this was posted in March. I've been using the DV360 API today across a variety of Clients and keep getting this message. Using Total Connect is the least preferable option - the whole point of using Datorama is so I don't need to use the DV360 UI.

Thanks,
Mark

Alex_Deliysky

Hi @MarkHolland ,

At this point it would be best to log a ticket to our support team at [email protected]

Our team will be glad to look in your case in detail and see if there is anything we can do on our side.

Kind regards,
Aleks

Bjorn

This is still an issue to this day, would hope that a fix could be accomplished soon - but as far as i understand, it is a problem with the API on Google's end. 

Alex_Deliysky

@Bjorn ,

Did you raise a ticket to our support team in order to get direct feedback on this?

Bjorn

Hi Alex
Yes i have spoken to support about it, who have also confirmed that it is still an issue that is being worked on from R&D.

Alex_Deliysky

Hi @Bjorn
I am sorry for the inconvenience. As soon as it is fixed, our team will update you in the ticket. Thank you for your patience and understanding.