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Provider's Internal Error DBM / DV360 / Google Bid Manager

Comments

  • tsvete_gtsvete_g London, UKSYS_ADMIN IMG42
    edited March 2019
    Hi @cesar_requena_2018

    Provider’s Internal Error is an error we see periodically that stems from the API provider themselves. Our R&D team, along with Google are currently investigating the issue affecting DV360 API streams.

    At this time we cannot provide an ETA, however, we have been informed this issue is treated with the highest priority. We will let you know as soon as it is resolved, so the affected streams may be reprocessed.

    If you need to use the DV360 data in the meantime, you may create a report from the DV360 UI and map it accordingly to a new TotalConnect stream.

    Let me know if you have any additional questions. 

    Best,
    Tsvete
  • Hi @MarkHolland ,

    At this point it would be best to log a ticket to our support team at [email protected]

    Our team will be glad to look in your case in detail and see if there is anything we can do on our side.

    Kind regards,
    Aleks
  • @Bjorn ,

    Did you raise a ticket to our support team in order to get direct feedback on this?
  • Hi @Bjorn
    I am sorry for the inconvenience. As soon as it is fixed, our team will update you in the ticket. Thank you for your patience and understanding.
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